Head of Operations

The role

The Head of Operations will build, refine, and scale the operational engine for Revenue, People, Legal, and Finance teams. This role involves optimizing workflows, managing the tooling stack, and implementing AI and agentic automation.

What you will do

• Map, document, and optimize end-to-end workflows across Revenue, People, Legal, and Finance Ops.
• Own the functional roadmap and implement prioritization frameworks.
• Act as primary architect for GTM and company tooling stack.
• Lead tool selection, integration, and consolidation decisions.
• Implement internal AI tools, orchestration agents, and automated workflows.
• Manage, mentor, and grow the team of operational specialists and leads.
• Establish working rhythms, 1:1s, and escalation pathways.

Required qualifications

• 5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO).
• At least one prior role formally managing, mentoring, or leading a team in an operational environment.
• Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools.
• Experience designing, implementing, or sponsoring automated workflows and AI agents into production operations.
• Capacity for process mapping, bottleneck identification, and data-backed decision-making.
• Based in or willing to relocate to Milan.
• Fluent in English.
• Comfortable working in an Italian-speaking core team environment.

Benefits

• Hybrid Work
• Health Insurance
• Meal Vouchers
• Team Retreats & Off-sites

About the company

Lexroom is building an AI platform where legal work gets done. The company has grown to €25M ARR and is used by more than 20,000 legal professionals across several European markets.