Customer Success Team Lead | SMB | Spanish Market (Madrid)

The role

You will build and lead the Customer Success function in Spain. You will manage a portfolio of large Spanish SMB accounts and lead the Spanish CS team as it grows.

What you will do

• Manage largest Spanish SMB customers from handover to renewal
• Grow accounts through proactive upsell and uplift
• Hire, onboard, coach, and manage the Spanish CSM team
• Set standards for health, retention, and growth
• Run a proactive, commercial CS motion
• Localize onboarding, engagement, and renewal playbooks for the Spanish market
• Gather customer feedback for Product and Marketing
• Build dashboards and monitor account health, usage, and churn risk
• Report on the health and growth of the Spanish portfolio

Required qualifications

• 3+ years in Customer Success or Account Management at a B2B SaaS, tech, or software company
• Leadership experience or a strong drive to lead
• Commercial mindset
• CRM fluency
• Native-level Spanish
• Fluent English (C1-C2)
• Based in Spain

Nice to have

• Exposure to SMB customers at scale
• Exposure to legal or professional-services customers
• Managed or coached a small team (around 1 year of people management)
• HubSpot
• Italian

Benefits

• Hybrid Work
• Health Insurance
• Meal Vouchers
• Performance Bonuses
• Team Retreats & Off-sites
• Equity Package

About the company

Lexroom is building the AI platform where legal work gets done. The company has grown to €25M ARR and serves more than 20,000 legal professionals across Europe.