Customer Success Manager | Bulgarian Market (Sofia)

The role

The Customer Success Manager will drive ARR growth from the installed base and manage the entire funnel for existing business. You will act as a product evangelist and the main point of contact between Lexroom and customers to identify expansion needs and manage renewals.

What you will do

• Become an expert on Lexroom and a product evangelist
• Identify new use cases and expansion opportunities within your customer base
• Drive Lexroom's ambitious ARR growth from the installed base
• Own the entire funnel for existing business
• Run checkpoints and business reviews
• Uncover expansion needs and close upsells and uplifts
• Manage renewals and lead churn management
• Work closely with customers to identify pain points, goals, and development opportunities
• Be the main point of contact between Lexroom and our customers

Required qualifications

• 3+ years of experience in a sales, account management, or customer-facing commercial role
• Familiarity with sales support tools (HubSpot, Notion, etc.)
• Speak both Bulgarian and English

Nice to have

• Law degree

Benefits

• Hybrid Work
• Health Insurance
• Meal Vouchers: 100€ support
• Performance Bonuses
• Team Retreats & Off-sites
• Equity Package

About the company

Lexroom is building an AI platform for legal work and has grown to €25M ARR. Praven Intelekt is an innovative AI platform designed to streamline legal research, case law analysis, and document drafting.