Customer Care Specialist - French Market (Milan)

Milan, Remote. Posted 9 days ago

The role

You will act as a trusted advisor for customers in Italy and Germany. You will manage support requests via chat, email, and calls to drive product adoption and satisfaction.

What you will do

Act as a trusted advisor for customers in Italy and Germany
Manage support requests across chat, email, and calls
Proactively engage with customers to drive product adoption and satisfaction
Triage, prioritize and resolve tickets
Run regular check-ins and feedback sessions
Escalate complex cases to the right internal team
Feed customer insights back to product and other teams to improve processes, reduce churn, and shape the roadmap

Required qualifications

Fluent in Italian and in French
Fluent English
0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar)
Familiar with sales or customer support tools (Intercom, Notion, etc.)
Based in Milan or open to relocating

Nice to have

Native speaker preferred for Italian and French
C1/C2 welcome for Italian and French
Law degree

Benefits

Hybrid Work
Health Insurance
Meal Vouchers
Performance Bonuses
Team Retreats & Off-sites
Equity Package

Before you apply

Relocation support evaluated case by case

About the company

Lexroom is building the AI platform where legal work gets done. It is a team of around 300 builders backed by Left Lane Capital, Base10 Partners, and Eurazeo.