Renewal Specialist | Italian Market (Milan)

The role

You will drive customer retention and manage the entire renewal process for an assigned portfolio. You will monitor customer engagement, prevent churn, and support Customer Success Managers with administrative tasks and CRM hygiene.

What you will do

• Own the renewal process end to end for an assigned portfolio
• Track upcoming renewal dates and prepare renewal paperwork
• Keep pricing and terms accurate in HubSpot
• Monitor customer engagement and usage scores
• Flag at-risk accounts and run proactive outreach
• Support CSMs by preparing renewal packages and chasing signatures
• Keep CRM data clean
• Resolve usage drop-offs or escalate to CSM/Team Manager
• Track and report on renewal KPIs

Required qualifications

• 0-1 years of experience in a sales, account management, or customer-facing commercial role
• Comfortable working with data and using a CRM
• Organized and detail-oriented
• Proactive and resilient
• Speak both Italian and English

Nice to have

• Familiarity with HubSpot or a similar CRM
• Interest in the legal industry

Benefits

• Hybrid Work
• Health Insurance
• Meal Vouchers
• Performance Bonuses
• Team Retreats & Off-sites
• Equity Package

About the company

Lexroom is building an AI platform where legal work gets done. The company has grown to €25M ARR and serves more than 20,000 legal professionals across several countries.