Associate Program Manager

The role

The Associate Program Manager will manage the lifecycle of fintech strategic partnerships, including onboarding, monitoring, and offboarding. This person will serve as a liaison between external partners and internal teams to ensure effective communication and coordination.

What you will do

• Manage the entire lifecycle of fintech strategic partnerships
• Serve as the primary point-of-contact between external partners and internal teams
• Lead and coordinate external and internal facing partnership meetings
• Manage tracking of partner onboarding and ongoing program management activities
• Assist partners with training and troubleshooting workspace tools, processes and systems
• Facilitate content governance and change management across external-facing materials
• Develop, design and maintain partnership metrics and reporting
• Communicate project expectations and timelines to internal stakeholders
• Collaborate with internal teams to gather project requirements and define scope
• Support other program managers in partner meetings

Required qualifications

• A bachelor's degree or equivalent
• 2-3 years of project or program management experience
• Comfort with program/project management tools like Asana, GSuites, Confluence, or ability to learn new systems and team workflows quickly
• Excellent technical troubleshooting and process implementation skills
• Ability to plan, set priorities, organize, and coordinate work with others
• Be action-oriented, with strong organization skills and attention to detail
• Be client obsessed and have a desire to deliver high customer service to team members and candidates
• Extremely adaptable to change
• Have excellent communication skills coupled with a passion for business and technology
• Thrive working in a fluid environment with high autonomy with the self motivation to ask questions and problem solve

Nice to have

• Financial services experience (either at a financial institution or fintech company)

Benefits

• Medical
• Dental
• Vision
• Life
• 401k Matching
• Wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays

About the company

Lead is a banking infrastructure platform that enables fintechs to offer compliant, programmable services like payments, lending, and digital assets at scale. It is an API-first, developer-focused partner bank.