Branch Banker

The role

You will be a client-facing Branch Banker on the Deposit team at Lead Bank. You will open accounts, process transfers, issue cards, and support clients in branch and online.

What you will do

• Open new personal and business accounts and related products
• Complete online banking enrollment and check orders for clients
• Issue debit and credit cards, troubleshoot denials, and initiate fraud claims
• Handle incoming and outgoing mail and financial documents
• Process funds transfers (internal, ACH, wire)
• Troubleshoot online banking issues clients experience
• Verify identification documents (CIP/KYC) and archive paperwork
• Process new online account applications
• Provide client support through live chat, email and website forms
• Become a product expert and educate clients and new hires; use the CRM system

Required qualifications

• At least one year of banking experience
• Ability to adapt to a fast-paced environment and multitask
• Great attention to detail
• Client-first mentality and excellent client care skills
• Team player who works well with people
• Accountability and group responsibility for customers
• Growth mindset and self-starter attitude
• Communication skills to understand client needs
• Thrives in social situations

Benefits

• Competitive compensation based on experience, location and role
• Medical, dental and vision insurance
• Life insurance
• 401k matching
• Wellness benefits including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy with PTO and paid holidays
• Career growth opportunities

Before you apply

• Reasonable accommodations may be made for individuals with disabilities

About the company

Lead is a fintech building banking infrastructure for embedded financial products. It operates an FDIC-insured community bank in Kansas City, Missouri, serving local businesses, individuals and charitable organizations.