Leap
Director, Member Growth Operations
New York City, Remote. Posted 2 months ago
The role
This person will own high-value cross-functional initiatives including member activation experiments, condition-specific experimentation, and large client launches. They will design experiments, define success metrics, and drive results across Clinical Operations and other stakeholders.
What you will do
- Own the charter and execution of highest-value cross-functional efforts
- Design structured experiments by defining hypotheses, success metrics, timelines, and owners
- Test and scale activation levers outside traditional marketing and sales channels
- Drive alignment across Client Success, Marketing, Data & Analytics, and Engineering
- Partner with managers of Intake Operations, Care Operations, and Care Guide
- Serve as an informal escalation point for execution
- Own operational systems including QA, patient journeys, data insights, and nursing partner pricing
- Build operating models and playbooks for the Strategy & Operations Manager and team managers
- Act as a thought partner to the Head of Member Operations and Strategy
- Turn ambiguous, company-wide problems into structured plans
Required qualifications
- 6-8+ years of experience in Growth, Product, Business Operations, Strategy, or Consulting
- Meaningful hands-on operating experience at a startup
- Track record of designing and running structured experiments and translating results into decisions
- Experience leading complex, cross-functional initiatives without formal authority
- Comfortable owning ambiguous, company-wide problems end to end
- Operationally tech-savvy
- Built dashboards yourself (Looker, Omni, or similar)
Nice to have
- Experience scaling operations through a 3x+ growth period
- Has managed people directly, or is looking to build toward it
- Healthcare, benefits, or other regulated-industry experience
- Working knowledge of eligibility, benefits, and prior authorization
About the company
Leap is a benefits solutions provider and specialty pharmacy pioneer. They partner with Fortune 500 companies and leading TPAs to deliver therapies and manage costs.