Partner Success Manager, Manufacturer & Specialty Partnerships

The role

The Partner Success Manager acts as the primary relationship lead for manufacturer and specialty pharmacy partners. This role manages account relationships and runs implementation operations for new contracts from kickoff to go-live.

What you will do

• Serve as the primary day-to-day contact for assigned manufacturer and specialty pharmacy partners.
• Run regular partner check-ins and quarterly business reviews.
• Monitor partner performance against agreed standards and escalate issues.
• Identify opportunities to grow each partnership.
• Own the implementation plan for every newly signed agreement.
• Lead partner kickoff calls and align internal teams with partner teams.
• Coordinate pricing exhibit loads and updates in Pond.
• Ensure partners are trained on workflows before their first patient.
• Track implementation status and report progress to leadership.
• Maintain the master contract repository and monitor compliance.

Required qualifications

• 5+ years in partner success, account management, or partner operations in specialty pharmacy, home or alternate-site infusion, pharmaceutical manufacturing, PBM, or healthcare services
• Proven experience implementing or onboarding partners or accounts, managing multiple launches at once on firm timelines
• Strong relationship skills, with comfort working with partner leadership and front-line operations teams
• Highly organized and detail-oriented, with experience managing contracts, pricing terms, or service-level obligations
• Experience working across clinical, operations, finance, and legal teams

Nice to have

• Knowledge of specialty pharmacy operations, buy-and-bill, white-bagging, or medical-benefit drug workflows
• Familiarity with AWP/WAC/ASP-based pricing, rate cards, or pharmacy invoicing and reconciliation
• Experience with BAAs, DUAs, or manufacturer and specialty pharmacy contracting structures
• Experience with a CRM, a project management tool, or pricing platforms such as Pond
• Prior experience at a specialty pharmacy, home infusion provider, ambulatory infusion center network, wholesaler, or manufacturer

About the company

Leap is a benefits solutions provider and pioneer in employer specialty pharmacy. The company works with Fortune 500 companies and TPAs to provide transparent infusion benefits.