Strategic Client Success Manager (Eastern Time Zone)

The role

The Strategic Client Success Manager manages the end-to-end client lifecycle for employer and partner accounts. This role involves driving client satisfaction, retention, and growth through strategic account ownership and value delivery.

What you will do

• Own the end-to-end client lifecycle for assigned employer and partner accounts
• Develop and execute account plans aligned to client healthcare and cost-containment strategies
• Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
• Lead quarterly and annual business reviews
• Translate performance data into actionable insights and executive-level recommendations
• Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
• Increase patient engagement and program utilization within existing accounts
• Support finalist presentations, client references, and testimonials
• Partner cross-functionally with clinical, operations, product, and support teams
• Identify account risks and execute mitigation strategies

Required qualifications

• 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
• Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
• Proven track record of driving revenue retention and high client satisfaction
• Strong executive presence with the ability to present performance data and insights effectively
• Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
• Collaborative team player with strong analytical and problem-solving skills
• Must be based in the Eastern Time Zone
• Willingness to travel up to 30%

About the company

Leap is a benefits solutions provider and specialty pharmacy pioneer. The company partners with Fortune 500 companies and TPAs to provide specialty drug and infusion access.