Care Guide Team Lead

The role

This person will manage a pod of 5–7 Care Guide RNs and carry a personal caseload of up to 40 active members. They will provide clinical leadership, coaching, and performance management while delivering medication education and clinical check-ins to patients.

What you will do

• Directly manage 5–7 Care Guide RNs including their daily work, development, and performance.
• Conduct weekly 1:1s with direct reports for clinical coaching and career development.
• Own formal performance evaluations and make compensation recommendations.
• Manage scheduling, PTO coverage, and workload balancing for the pod.
• Lead onboarding for new Care Guide hires.
• Carry a personal caseload of up to 40 active members.
• Deliver RN-level medication education to patients and caregivers.
• Conduct pre-infusion clinical check-ins and post-infusion follow-ups.
• Route post-infusion documentation to providers within SLA.
• Serve as the first clinical escalation point for the pod.

Required qualifications

• Active Registered Nurse (RN) license
• 5+ years of clinical experience
• 2–3 years in infusion therapy, home health, or specialty nursing
• At least 6 months as a Care Guide at Leap, or equivalent patient coordination experience at the RN level
• Prior experience managing, formally evaluating, or directly developing other clinical staff
• Demonstrated ability to give direct, honest, and constructive feedback
• Ability to manage a patient caseload of up to 40 active members while leading a team of 5 RNs
• Strong clinical communication skills
• Highly organized and self-directed
• Resides in California, Washington, Nevada, Oregon, or Idaho

Nice to have

• Prior charge nurse, lead coordinator, or formal supervisory experience
• Infusion-specific certifications (CRNI or equivalent)
• Experience building or improving clinical workflows, SOPs, or training materials
• Fluency in Spanish (spoken and written)

About the company

Leap is a benefits solutions and employer specialty pharmacy company. They aim to reshape how life-changing therapies are delivered and financed.