Leap
Member Intake Coordinator
US (Remote). Posted 24 days ago
The role
The Member Intake Coordinator performs high-volume outbound outreach via phone, SMS, and email to connect with members. You will guide members through the intake process and manage the relationship from first contact through handoff to the Care team.
What you will do
- Execute 80–100+ daily outreach touchpoints via phone, SMS, and email.
- Approach outreach strategically to maximize contact rates.
- Build rapport and communicate Leap's value to guide undecided members.
- Serve as the primary point of contact for members from first outreach through handoff.
- Manage a high volume of simultaneously open cases.
- Gather and validate member demographic, clinical, and treatment information.
- Follow up on outstanding documentation.
- Schedule and confirm treatment appointments with nursing agencies and infusion providers.
- Verify medication receipt and treatment preparation requirements.
- Prepare comprehensive handoffs to Care Coordinators.
Required qualifications
- 2+ years of experience in a high-volume outbound or client-facing role
- Ability to sustain 80–100+ daily outreach activities
- Persuasive, empathetic communicator
- Strategic approach to outreach
- Tech-savvy and tool-fluent
- Strong written communication across SMS and email
- Adaptable and energized by change
- Exceptional attention to detail and organizational ability
- Available to work 10am–6pm Pacific Time
Nice to have
- 1+ year of healthcare or medical experience
- Experience in specialty pharmacy, infusion services, or other high-acuity care settings
- Familiarity with insurance benefits verification or specialty medication workflows
- Spanish fluency (spoken and written)
- Experience working in a healthcare startup or fast-paced virtual care operation
- Familiarity with Salesforce, HubSpot, or similar CRM and dialer systems
About the company
Leap is a benefits solutions provider and specialty pharmacy pioneer. They partner with Fortune 500 companies and TPAs to reshape how life-changing therapies are delivered and financed.