Leap
Clinical Strategy & Operations Manager
New York City, Remote. Posted 2 months ago
The role
The Strategy & Operations Manager will execute and refine the Activation playbook and roll out training for new client launches. This person will maintain metrics and reporting for leadership while supporting Intake, Care, and Care Guide operations.
What you will do
- Execute the Activation playbook day-to-day
- Roll out playbooks and training for new client launches
- Cover gaps across Intake, Care Operations, and Care Guide
- Partner with managers of Intake, Care Operations, and Care Guide
- Establish consistent operating cadences
- Coordinate with Marketing, Client Success, and other cross-functional partners
- Build and maintain dashboards for leadership visibility
- Track KPIs across the funnel and flag bottlenecks
- Partner with Engineering to implement automations
Required qualifications
- 4-5 years of experience in Business Operations, Strategy, or Consulting
- Comfortable operating inside an existing structure
- Strong with metrics
- Skilled at building trust and influence without formal authority
Nice to have
- Hands-on operating experience at a startup
About the company
Leap is a benefits solutions provider and specialty pharmacy pioneer. They partner with Fortune 500 companies and TPAs to provide access to therapies and lower costs.