Manager, Client Strategy & Operations

The role

This person will build post-sale processes to ensure client delivery, ROI, and account expansion. They will architect the client delivery engine and work cross-functionally with Sales, Operations, and Analytics.

What you will do

• Define the architecture to support a growing client base
• Build models to forecast member activation rates, cost savings, and top-line revenue
• Leverage AI to automate reporting and materials for recurring client meetings
• Work with the data and analytics team to define tables and business logic for client reporting
• Align with member activation and marketing teams to measure lifecycle campaign impact
• Partner with the pharmacy team on drug sourcing strategy
• Collaborate with the growth strategy team to bring client insights into pre-sale collateral
• Find pathways to expand client relationships and increase member engagement
• Define the cadence for post-sale communications and the optimal operational model

Required qualifications

• Passion for delivering high-quality care and improving patients' lives
• Strong data fluency, analytical, and problem-solving skills
• Fluency and interest in using AI to innovate and solve problems at scale
• Excitement around solving hard problems in a scrappy, low-ego, ambiguous environment
• High attention to detail
• Comfort communicating with executive audiences
• Alignment with Leap's values

Nice to have

• 3–6 years of experience in consulting, investment banking, strategy, and/or operations roles at high-growth companies
• Prior experience working in healthcare

About the company

Leap is a benefits solutions provider and specialty pharmacy pioneer. They partner with Fortune 500 companies and TPAs to deliver therapies and manage costs.