Client Success Account Manager

The role

You will own a portfolio of institutional clients from signature onward. You will manage onboarding, integration, adoption, renewal, and expansion while acting as a trusted advisor and product feedback source.

What you will do

• Own client relationships end to end
• Drive integration and adoption
• Identify and close upsell and cross-sell opportunities
• Negotiate renewals and contracts
• Turn client feedback into input for Product
• Lead QBRs and maintain account plans
• Represent Ledger at client sites and industry events

Required qualifications

• 4+ years in a similar account management or customer success role
• Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers
• A track record of upselling and expanding accounts against targets
• Experience negotiating contracts and renewals with enterprise clients
• Comfort with technical conversations regarding APIs, integration flows and security concepts
• Hands-on experience with digital assets, or a clear and demonstrable interest in the space
• Excellent written and verbal communication in English
• A structured, self-driven way of working

Nice to have

• Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) an
• Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups
• Additional languages, especially German, French or Arabic
• Experience at a crypto-native firm, a bank’s digital asset desk or a custody provider

Benefits

• Flexible work options - hybrid policy allows working from home up to 3 times per week
• Health & Life Insurance
• Employees can become shareholders in Ledger
• Other financial benefits depending on your country of work
• Commuter allowance
• Comprehensive suite of training solutions

About the company

Ledger is a global platform for digital assets and Web3. The company has a team of around 600 professionals and a headquarters in Paris.