Salesforce Lead - Agentforce

The role

You will own the strategic direction and day-to-day operation of the Salesforce ecosystem. You will line-manage a team of Salesforce Administrators and serve as the technical expert for Agentforce deployment and Salesforce architecture.

What you will do

• Lead, mentor and line-manage a team of Salesforce Administrators
• Own the strategic direction and operational health of Enterprise and consumer Salesforce environments
• Act as the subject-matter expert on Agentforce
• Design and build custom solutions using Apex, Lightning Web Components (LWC) and Salesforce-native tooling
• Own and scale Service Cloud, Experience Cloud portals and integrations with external enterprise systems
• Own release management, CI/CD and the development backlog in JIRA
• Drive platform governance including best practices and data protection policies
• Lead AI initiatives to improve efficiency and customer experience

Required qualifications

• Able to work on-site five days a week in London or Paris office
• Minimum of five years hands-on Salesforce experience in high-volume B2B and/or B2C environments
• Experience with Service Cloud, Experience Cloud, API integrations and CI/CD
• Proven experience operating and troubleshooting Agentforce
• Deep expertise in Apex, Lightning Web Components (LWC) and Salesforce architecture
• Demonstrated experience leading a Salesforce team
• Salesforce certified as Administrator, Platform App Builder and Platform Developer
• Strong communication and stakeholder management skills

Nice to have

• Service Cloud Consultant
• Agentforce Specialist

Benefits

• Health and Life Insurance
• Employees can become shareholders
• Other financial benefits depending on country of work
• Commuter allowance
• Comprehensive suite of training solutions

About the company

Ledger is a global platform for digital assets and Web3. The company aims to make self-custody accessible and give people the keys to their own financial futures.