Remote Patient Access & Intake Medical Virtual Assistant (backed by Y Combinator, $5M+ ARR, $23M+ raised)

The role

You will support patients during the earliest parts of their care journey by managing contact, scheduling, and intake documentation. You will work across phone calls, messaging, and internal systems to ensure patients are prepared for their visits.

What you will do

• Respond to new leads and booked patients via phone, messaging, and internal systems.
• Provide patients with a professional welcome and explanation of what to expect.
• Communicate with patients in spoken and written English.
• Explain scheduling, intake, paperwork, insurance, and appointment-preparation requirements.
• Support appointment booking, rescheduling, intake completion, and patient onboarding.
• Monitor patients with incomplete intake forms or missing documentation.
• Manage patient-access workflows across various inbound channels.
• Support ADHD-related intake preparation and documentation requirements.
• Identify and escalate prescription, refill, and clinical questions to the appropriate team.
• Document every material patient interaction accurately.

Required qualifications

• 2+ years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, or healthcare call centers.
• Exceptional spoken and written English communication skills.
• Ability to explain detailed requirements in simple language.
• Strong patient-facing judgment, empathy, patience, and professionalism.
• Excellent documentation skills and close attention to detail.
• Strong organization and ability to manage multiple active patient conversations.
• Comfort working in a fast-paced startup.
• Experience using systems such as Slack, Dialpad, Healthie, CRMs, EHRs, or scheduling platforms.
• Ability to work closely with clinical teams while respecting non-clinical boundaries.
• Reliable computer, high-speed internet connection, and professional call environment.

Nice to have

• Formal healthcare education, training, or licensure outside the United States (pharmacists, physicians, nurses, medical technologists, psychologists, or similar).
• Pharmacy experience including familiarity with prescriptions, refills, and prior authorizations.
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation.
• Experience supporting U.S.-based patients or working within U.S. healthcare processes.

Benefits

• Help patients and families access mental-health care.
• Develop deep experience across patient access, intake, telehealth operations, and AI-enabled care delivery.
• Growth opportunities in patient experience, access operations, workflow improvement, training, quality assurance, or team leadership.

Before you apply

• No US Visa Sponsorship is offered.

About the company

Legion Health is building autonomous medical care, starting with psychiatry, using an AI-native care-delivery platform. The company is backed by Y Combinator and leading venture capital firms.