Remote Patient Experience Operations Medical Virtual Assistant (backed by Y Combinator, $5M+ ARR, $23M+ raised)

The role

You will support patients through their care journey by communicating via phone and messaging. You will coordinate administrative and clinical-support workflows, manage scheduling, and handle tasks like prior authorizations and pharmacy coordination.

What you will do

• Respond to patient questions across phone and messaging platforms.
• Help patients understand next steps and required actions.
• Support appointment scheduling, rescheduling, cancellations, and onboarding.
• Conduct proactive outreach, reminders, and follow-ups.
• Support patient-retention workflows by identifying problems early.
• Coordinate prior authorizations, prescription requests, and FMLA documentation.
• Coordinate pharmacy, insurance, and billing questions.
• Document every material patient interaction accurately.
• Recognize and escalate urgent, sensitive, or safety-related concerns.
• Identify and share feedback to improve patient-support workflows.

Required qualifications

• 2+ years of experience in a patient-facing support or healthcare-operations role.
• Exceptional spoken and written English.
• Ability to manage multiple patient conversations and follow-up tasks.
• Reliable computer, high-speed internet connection, and quiet, professional environment for patient calls.

Nice to have

• Experience in behavioral health or psychiatry.
• Experience in digital health or telehealth.
• Experience in healthcare call centers.
• Experience in patient access or patient experience.
• Experience in nursing or medical administration.
• Experience in pharmacy support.
• Experience in insurance or prior-authorization support.
• Experience in care coordination.
• Experience working in a telehealth or healthcare call-center environment.
• Comfort using tools such as Dialpad, Slack, Healthie, EHRs, CRMs, or ticketing systems.

Benefits

• Help patients and families navigate mental-health care.
• Develop experience across patient experience, telehealth operations, care coordination, healthcare administration, and behavioral-health workflows.
• Growth opportunities in quality assurance, training, workflow improvement, or team leadership.

About the company

Legion Health is building autonomous medical care, starting with psychiatry, using an AI-native care-delivery platform. The company is backed by Y Combinator and various venture capital firms.