Legora
Technical Platform Advisor
Denver. Posted a month ago
The role
This person will hold the technical health and escalation outcomes for Strategic Accounts. They will act as an incident lead, define escalation criteria, and maintain technical blueprints for client accounts.
What you will do
- Hold technical health and escalation outcomes for Strategic Accounts
- Act as incident lead on Sev1 and Sev2 events
- Drive post-incident reviews
- Define and own escalation criteria, account-health model, and cross-team interfaces
- Maintain the single source of truth for each account including data setup, integrations, security and legal considerations
- Run technical reviews and enablement sessions
- Partner with Engagement Managers on Quarterly Business Reviews
- Coordinate escalations between Platform Consultants and the Technical Platform Expert
- Own highest-stakes cases in the L2 queue for assigned Strategic Accounts
Required qualifications
- Owned strategic, high-value B2B accounts
- Led incident response or major escalations under pressure
- Communicate with executives and engineers
- Build frameworks
Nice to have
- Background in legal AI, legal tech, or a regulated professional-services domain
Benefits
- Comprehensive salary, benefits, and tools for success
- Company provided lunch daily
- Medical, Dental & Vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA
- Dental plans via MetLife
- Vision plans via Vision Care
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
- Pre-tax commuter benefits
About the company
Legora is an AI-native workspace for legal professionals. They serve over 2,100 customers across 80+ countries.