Legora

Engagement Manager SMB

Stockholm HQ. Posted a month ago

The role

You will own the post-sale motion for a large portfolio of law firms and corporate legal teams in EMEA. You will drive adoption, technical health, and commercial outcomes through a one-to-many model using automation and technology.

What you will do

  • Improve the one-to-many adoption playbook for tech-led onboarding and enablement.
  • Execute the playbook by sequencing automated touchpoints from rollout to firm-wide adoption.
  • Facilitate strategic touchpoints with high stakes accounts.
  • Drive sustained value through templated success plans, scaled training, and digital value reviews.
  • Manage portfolio health by monitoring adoption and utilization signals.
  • Own commercials for the scaled program including renewals and expansions.
  • Orchestrate engagement across Product, Legal Engineering, Engineering, Product Marketing, and Support.
  • Translate scaled customer feedback into action to inform product roadmap and positioning.

Required qualifications

  • Scaled customer success, renewal management, or customer education background.
  • Experience building repeatable adoption playbooks and educational programs delivered at scale via digital channels.
  • 3+ years for Manager, 5+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field.
  • Track record of driving adoption, retention and expansion with a high-volume portfolio of clients.
  • Ownership of a commercial number including GRR and NRR.
  • Technical fluency and systems thinking with ability to configure and deploy CS/CRM platforms, AI agents, LMS, and data visualization platforms.
  • Data fluency and a metrics-driven approach to customer health and forecasting.
  • Exceptional program, project and prioritization skills.
  • Excellent Finnish and English communication skills.
  • High EQ.

Nice to have

  • Exposure to high-growth B2B AI verticals or Legal Tech.

Benefits

  • Competitive compensation
  • Meaningful equity participation
  • Stockholm office designed for focus and high performance

About the company

Legora is an AI-native workspace for legal professionals that helps teams move faster and operate with precision. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.