Director, Engagement - Canada

The role

You will lead the post-sale customer experience for a vertical by owning onboarding, adoption, and long-term value realization. You will build and lead a multi-layered team of Engagement Associates, Managers, and Senior Managers to deliver change-management programs for law firms and corporations.

What you will do

• Define the engagement model for a vertical and design client adoption playbooks.
• Build operating rhythms including portfolio and pipeline reviews, health inspection, and coaching cadences.
• Coach the team and other people managers to act as strategic advisors.
• Engage executive sponsors and C-suite relationships for strategic accounts.
• Set standards for success plans, enablement, stakeholder check-ins, training, and value reviews.
• Partner with Leadership and cross-functional teams like Product, Engineering, and Marketing.
• Partner with GTM leadership on commercial moments and expansion opportunities.
• Translate vertical-level feedback into action to shape product roadmap and positioning.

Required qualifications

• Consulting or transformation background with a track record of designing and delivering change-management programs inside large, complex organizations.
• Experience building standards and operating rhythms that scale client-level transformation roadmaps.
• 10+ years in management consulting, customer success, account management, or a related field.
• 5+ years managing client-facing teams, including other managers and team leads.
• Track record of owning adoption, retention, and satisfaction across a vertical of enterprise clients and senior stakeholders.
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Strong operational discipline.
• Excellent communication skills and strong executive presence.
• High EQ.
• Deep data fluency.

Nice to have

• Exposure to high-growth B2B SaaS or Legal Tech.

Benefits

• Global collaboration with domestic and international teams.
• Competitive package including comprehensive salary, benefits, and tools for success.
• Meaningful work shaping how lawyers use AI.
• In-person environment in a Toronto office.

About the company

Legora is an AI-native workspace for legal professionals that helps teams move faster and operate with precision. The company serves over 2,100 customers across 80+ countries.