Legora

Engagement Manager SMB

Dubai. Posted a month ago

The role

You will own the post-sale motion for a large portfolio of law firms and corporate legal teams in EMEA. You will drive adoption, technical health, and commercial outcomes using a one-to-many model through automation and systems.

What you will do

  • Improve the one-to-many adoption playbook for tech-led onboarding and enablement.
  • Execute the playbook by sequencing automated touchpoints from rollout to firm-wide adoption.
  • Facilitate strategic touchpoints with high stakes accounts.
  • Drive sustained value through templated success plans, scaled training, and digital value reviews.
  • Manage portfolio health by monitoring adoption and utilization signals.
  • Own commercials for the scaled program including renewals and expansions.
  • Orchestrate engagement across Product, Legal Engineering, Engineering, Product Marketing, and Support.
  • Translate scaled customer feedback into action to inform product roadmap and positioning.

Required qualifications

  • Scaled customer success, renewal management, or customer education background.
  • Experience building and delivering repeatable adoption playbooks and educational programs at scale.
  • 3+ years for Manager, 5+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field.
  • Track record of driving adoption, retention and expansion with a high-volume portfolio.
  • Experience carrying a commercial number including GRR and NRR.
  • Technical fluency in configuring and deploying CS and CRM platforms, AI agents, LMS, and data visualization platforms.
  • Data fluency and a metrics-driven approach to customer health and forecasting.
  • Exceptional program, project and prioritization skills.
  • Excellent Arabic and English communication skills.
  • High EQ.

Nice to have

  • Exposure to high-growth B2B AI verticals or Legal Tech.

Benefits

  • Opportunity to join and grow within the SMB post-sale engagement team in EMEA.
  • Real ownership of customer outcomes and visibility across functions.
  • Collaboration with leadership and cross-functional teams.
  • Fast-paced, entrepreneurial environment.
  • Competitive compensation.
  • Meaningful equity participation.
  • An office designed for focus and high performance.

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.