Engagement Manager - Canada

The role

You will lead the post-sale customer experience by owning onboarding, adoption, and long-term value realization for Enterprise firms or corporates. You will design adoption playbooks and deliver multi-year change-management programs to transform how clients work with Legora.

What you will do

• Design each client's adoption playbook including change-management approach, stakeholder map, and target outcomes.
• Execute the adoption playbook from initial rollout to firm-wide scaled adoption.
• Act as a strategic advisor to understand client goals and legal workflows.
• Drive sustained value through success plans, enablement, stakeholder check-ins, training, and value reviews.
• Orchestrate engagement from cross-functional teams including GTM, Product, Legal Engineering, Engineering, Marketing, and Support.
• Partner with GTM on key commercial moments to ensure seamless handoffs and identify expansion opportunities.
• Translate customer feedback into action by collaborating with Product, Engineering, and Marketing.

Required qualifications

• Consulting or transformation background with a track record of designing and delivering change-management programs in large, complex organizations.
• Experience building tailored, client-level transformation roadmaps and adoption plans.
• 4 - 8+ years in management consulting, customer success, account management, or a related field.
• Track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Strong program and project management skills.
• Excellent written, verbal, and interpersonal communication skills.
• High EQ.
• Comfort with metrics and driven by data, customer health, and outcomes.

Nice to have

• Exposure to high-growth B2B SaaS or Legal Tech.

Benefits

• Global collaboration with domestic and international teams and clients.
• Competitive package including comprehensive salary, benefits, and tools for success.
• Meaningful work shaping how lawyers use AI.
• In-person environment in a Toronto office.

About the company

Legora is an AI-native workspace for legal professionals that aims to redefine how legal work gets done. The company serves over 2,100 customers across 80+ countries.