Engagement Manager - Paris

The role

You will lead the post-sale customer experience for a portfolio of Mid-Market firms or corporates. You will design and execute adoption playbooks, act as a strategic advisor, and drive sustained value through structured operating cadences.

What you will do

• Design each client's adoption playbook including change-management approach, stakeholder map and target outcomes.
• Execute the playbook from initial rollout to firm-wide scaled adoption.
• Act as a strategic advisor to understand client goals and legal workflows.
• Drive sustained value through success plans, enablement, stakeholder check-ins, training and value reviews.
• Orchestrate engagement from cross-functional teams to accelerate client success.
• Partner with GTM on key commercial moments to ensure seamless handoffs and identify expansion opportunities.
• Translate customer feedback into action by collaborating with Product, Engineering, and Marketing.

Required qualifications

• Consulting or transformation background with a track record of designing and delivering change-management programs in large, complex organizations.
• Experience building tailored, client-level transformation roadmaps and adoption plans.
• 3+ years in management consulting, customer success, account management, or a related field.
• Track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Strong program and project management skills.
• Excellent French communication skills — written, verbal, and interpersonal.
• High EQ.
• Comfort with metrics and driven by data, customer health, and outcomes over process.

Nice to have

• Exposure to high-growth B2B SaaS or Legal Tech.
• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.

Benefits

• Competitive salary
• High-upside equity program
• Chance to build long-term, strategic relationships with leading law firms
• Fast-scaling, entrepreneurial environment
• Visible and meaningful work closely connected to clients and product evolution

About the company

Legora is an AI-native workspace for legal professionals. They work with legal teams to automate workflows and analyze documents, serving over 2,100 customers across 80+ countries.