Engagement Manager - San Francisco

The role

You will lead the post-sale customer experience by owning onboarding, adoption, and long-term value realization for a portfolio of law firms or corporates. You will design tailored adoption playbooks and deliver multi-year change-management programs to transform how clients work with Legora.

What you will do

• Design each client's adoption playbook including stakeholder maps and target outcomes
• Execute initiatives from initial rollout to enterprise-wide scaled adoption
• Act as a strategic advisor to understand client goals and legal workflows
• Drive sustained value through success plans, enablement, and value reviews
• Orchestrate engagement from cross-functional teams to accelerate client success
• Partner with GTM on key commercial moments and expansion opportunities
• Translate customer feedback into action by collaborating with Product, Engineering, and Marketing

Required qualifications

• Consulting or transformation background with a track record of delivering change-management programs in large, complex organizations
• Experience building tailored, client-level transformation roadmaps and adoption plans
• 3+ years for Manager, 6+ years for Senior Manager, in management consulting, legal, LegalTech, or customer success in an AI-native B2B vertical
• Track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast
• Strong program and project management skills
• Excellent written, verbal, and interpersonal communication skills
• High EQ
• Fluency with metrics and driven by data, customer health, and outcomes

Nice to have

• A love of fast-paced, early-stage environments where you help build the playbook

Benefits

• Medical, Dental & Vision
• Multiple medical plan options through Aetna and Kaiser Permanente
• HSA or Healthcare FSA
• Dental plans via MetLife
• Vision plans via Vision Care
• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents
• Pre-tax commuter benefits
• Life Insurance + STD/LTD
• 401(K) with generous company match

About the company

Legora is an AI-native workspace that helps legal professionals move faster and operate with precision. The company serves over 2,100 customers across 80+ countries.