Legora

Senior Customer Content Strategist

New York City. Posted 2 months ago

The role

This role scales how customers tell their stories through video and written content. You will own the US customer content pipeline, manage video production, and build a customer advocacy program.

What you will do

  • Own the customer content pipeline for the US market.
  • Manage customer video from concept to final cut.
  • Build and maintain the reference and advocacy pool.
  • Create written case studies, proof points, and metrics.
  • Provide sales enablement by delivering usable customer content.
  • Capture and produce content around events, launches, and conferences.
  • Work with Brand, Growth, and International Marketing on distribution.
  • Define and use success metrics for content creation and optimization.
  • Use AI to increase output.

Required qualifications

  • 5+ years in customer marketing, customer content, brand video or content production.
  • Demonstrable hands-on video experience from concept to post.
  • A reel or portfolio to show video experience.
  • Proven experience building a customer story, reference or advocacy program.
  • Experience working with senior stakeholders at large, cautious or regulated organizations.
  • Experience running approvals with comms and legal teams.
  • Ability to write a case study or narrative.
  • Comfortable working across Customer Success, Sales, Brand and Communications.
  • Ability to use AI tools to speed up production.

Nice to have

  • Experience ideally in B2B, SaaS or professional services.

Benefits

  • Medical, Dental & Vision
  • Multiple medical plan options through Aetna and Kaiser Permanente
  • HSA or Healthcare FSA
  • Dental plans via MetLife
  • Vision plans via Vision Care
  • Generous parental leave
  • Free access to Maven Clinic
  • Dependent Care FSA
  • Free One Medical membership for employees and dependents
  • Pre-tax commuter benefits
  • Life Insurance + STD/LTD
  • 401(K) with generous company match

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.