Legora

Engagement Manager - Japan

Tokyo. Posted 3 months ago

The role

You will lead the post-sale customer experience for a portfolio of Enterprise firms or corporates. You will design adoption playbooks and deliver multi-year change-management programs to transform how clients work with Legora.

What you will do

  • Design each client's adoption playbook including stakeholder maps and target outcomes
  • Execute initiatives from initial rollout to firm-wide scaled adoption
  • Act as a strategic advisor to understand client goals and legal workflows
  • Drive sustained value through success plans, enablement, and value reviews
  • Orchestrate engagement from cross-functional teams including Product, Engineering, and Marketing
  • Partner with GTM on commercial moments and expansion opportunities
  • Translate customer feedback into action for Product, Engineering, and Marketing

Required qualifications

  • Strong management consulting background
  • Experience designing and delivering change management and adoption programs within large, complex organisations
  • Experience building client transformation roadmaps and adoption plans
  • Track record of working with enterprise clients and senior stakeholders
  • Strong program and project management skills across multiple workstreams
  • Excellent written, verbal and interpersonal communication skills
  • High EQ
  • Genuine interest in AI and how it can transform complex industries
  • Comfort working in fast-paced, early-stage environments
  • A data-led approach focused on customer health and outcomes

Nice to have

  • Experience at a leading global firm
  • Experience within high-growth B2B SaaS or Legal Tech
  • Experience working with legal, compliance or other regulated industries

Benefits

  • Global collaboration
  • Competitive package including comprehensive salary, benefits, and tools for success
  • Meaningful work
  • In-person environment with offices designed for ambitious builders
  • Comprehensive, thoughtfully designed benefits package

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.