Customer Experience Systems Admin

The role

You will own the tools and automations that power the post-sales organization. This includes administering support and customer education systems and building data connectivity between them.

What you will do

• Own day-to-day administration of Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola.
• Serve as the point of contact for tool-related issues escalated from the Post-Sales organization.
• Monitor system performance and reliability.
• Coordinate resolution of complex issues with vendors and internal IT.
• Design and maintain automations and data connectivity across the post-sales tool stack.
• Partner with AI Enablement on configuration, training, and ongoing governance of AI tools.
• Train and document best practices for post-sales teams.
• Partner with IT, Data, and Product teams on integrations and systems requirements.

Required qualifications

• Hands-on systems administration experience with support or customer success tooling (Intercom, Zendesk, Clay, Gainsight, or similar).
• Experience running a tool rollout or migration end to end, from kickoff through adoption, including timelines and stakeholder coordination.
• Roughly 4+ years of relevant experience in systems administration, support operations, or CS operations, ideally in B2B SaaS.

Nice to have

• Experience with Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola
• Salesforce or other CRM experience

Benefits

• Multiple medical plan options through Aetna and Kaiser Permanente
• HSA or Healthcare FSA
• Dental plans via MetLife
• Vision plans via Vision Care
• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents
• Pre-tax commuter benefits
• Life Insurance + STD/LTD
• 401(K) with generous company match
• Unlimited PTO

About the company

Legora provides an AI-native workspace for legal professionals to move faster and operate with precision. The company has 2,100+ customers across 80+ countries.