Legora

Engagement Manager - DACH

Munich. Posted 6 months ago

The role

You will lead the post-sale customer experience for a portfolio of Mid-Market firms or corporates. You will design and execute adoption playbooks, act as a strategic advisor, and drive sustained value through structured operating cadences.

What you will do

  • Design each client's adoption playbook including change-management approach, stakeholder map and target outcomes
  • Execute the playbook from initial rollout to firm-wide scaled adoption
  • Act as a strategic advisor to understand client goals and legal workflows
  • Drive sustained value through success plans, enablement, stakeholder check-ins, training and value reviews
  • Orchestrate engagement from cross-functional teams to accelerate client success
  • Partner with GTM on key commercial moments to ensure seamless handoffs and identify expansion opportunities
  • Translate customer feedback into action by collaborating with Product, Engineering, and Marketing

Required qualifications

  • Consulting or transformation background with a track record of designing and delivering change-management programs in large, complex organizations
  • Experience building tailored, client-level transformation roadmaps and adoption plans
  • 3+ years in management consulting, customer success, account management, or a related field
  • Track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders
  • Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast
  • Strong program and project management skills
  • Excellent German communication skills — written, verbal, and interpersonal
  • High EQ
  • Comfort with metrics and driven by data, customer health, and outcomes over process

Nice to have

  • exposure to high-growth B2B SaaS or Legal Tech

Benefits

  • Competitive salary
  • High-upside equity program
  • Chance to build long-term, strategic relationships with leading law firms
  • Fast-scaling, entrepreneurial environment

About the company

Legora is an AI-native workspace for legal professionals. They work with legal teams to automate workflows and analyze documents.