Strategic Account Manager

The role

You will build and grow strategic global client relationships. You will work with Sales, Engagement, Customer Success and regional teams to ensure customers realize value and to identify expansion opportunities.

What you will do

• Build trusted relationships with senior stakeholders across global accounts
• Identify and drive opportunities to expand Legora's presence across client organisations
• Develop strategic account pursuit plans
• Turn successful client engagements into repeatable approaches
• Act as a key strategic point of contact for priority clients
• Coordinate across internal teams and regions to ensure client priorities are met
• Anticipate risks to client relationships and resolve challenges
• Identify opportunities to increase adoption and engagement
• Translate client feedback into insights for product development
• Partner with cross-functional teams to deliver a seamless client experience

Required qualifications

• Experience in strategic account management, customer success, partnerships or commercial roles
• Track record of building trusted relationships with senior stakeholders and translating them into commercial outcomes
• Strong commercial judgement
• Experience working with large, complex enterprise customers
• Structured problem-solving skills
• Excellent communication and stakeholder management skills
• Collaborative approach

Nice to have

• Experience within B2B SaaS or enterprise technology
• Familiarity with the legal industry, professional services or legal technology

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.