Engagement Manager - Copenhagen

The role

You will lead the post-sale customer experience for a portfolio of Enterprise firms or corporates. You will design adoption playbooks and deliver multi-year change-management programs to transform how clients work with Legora.

What you will do

• Design each client's adoption playbook including change-management approach, stakeholder map, and target outcomes.
• Execute initiatives from initial rollout to firm-wide scaled adoption.
• Act as a strategic advisor to understand client goals and legal workflows.
• Drive sustained value through success plans, enablement, stakeholder check-ins, training, and value reviews.
• Orchestrate engagement from cross-functional teams including GTM, Product, Legal Engineering, Engineering, Marketing, and Support.
• Partner with GTM on key commercial moments to ensure seamless handoffs and identify expansion opportunities.
• Translate customer feedback into action by collaborating with Product, Engineering, and Marketing.

Required qualifications

• Consulting or transformation background with a track record of designing and delivering change-management programs inside large, complex organizations.
• Experience building tailored, client-level transformation roadmaps and adoption plans.
• 5+ years in management consulting, customer success, account management, or a related field.
• Track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Strong program and project management skills.
• Excellent communication skills.
• High EQ.
• Comfort with metrics and driven by data, customer health, and outcomes over process.

Nice to have

• Exposure to high-growth B2B SaaS or Legal Tech.

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.