Manager, People Operations

Stockholm HQ. Posted 9 days ago

The role

You will own the day-to-day operational delivery of the employee lifecycle from offer to exit. You will lead a distributed team of People Operations Specialists and build AI-first self-service and support systems.

What you will do

Hire, coach and develop People Operations Specialists.
Manage priorities, workload and coverage across markets.
Own accurate, timely execution of the full employee lifecycle including onboarding, offboarding, promotions, transfers and organisational changes.
Build AI-powered self-service experiences for employees and managers.
Ensure efficient and accurate triage and resolution for Tier 1 support.
Oversee employment documentation and employee changes.
Deliver accurate enrolments, changes and routine leave processing.
Keep employee records and HRIS transactions accurate and audit-ready.
Simplify and standardise processes through automation and SOPs.
Use service metrics and feedback to improve delivery.

Required qualifications

5+ years in People Operations, including managing a team and delivering employee lifecycle services in a fast-growing, international company.
Track record of running accurate, high-volume lifecycle operations across multiple markets.
Knowledge of employee documentation, payroll inputs, benefits and leave administration.
Experience running a People service desk or shared service.
Experience building or improving employee self-service and knowledge management.
An AI-first approach to operations.
Organised, detail-oriented and comfortable using service data to set priorities.
Sound judgement on when to involve People Advisory, Employee Relations & Compliance, Total Rewards or Payroll.
Clear communication and a strong service mindset.
Ability to work effectively across Finance, Legal, IT and the wider People team.
Fluency in English

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.