Legora

Engagement Associate - Sydney

Sydney. Posted 2 months ago

The role

You will support the post-sale customer experience including onboarding, adoption, and long-term value realization. You will assist in designing and executing client adoption plans and build relationships with key client stakeholders.

What you will do

  • Support the post-sale customer experience, including onboarding, adoption, and long-term value realization for our portfolio of clients.
  • Assist in designing client adoption plans.
  • Contribute to tailored change management approaches, stakeholder mapping, and defining target outcomes.
  • Help execute adoption plans, coordinating initiatives from initial rollout to broader usage.
  • Build and manage strong relationships with key client stakeholders.
  • Assist with success plans, training, and ongoing check-ins.
  • Work with cross-functional teams to ensure clients receive a coordinated, high-quality experience.
  • Gather client feedback and share it with teams across Legora.

Required qualifications

  • 2–5 years of professional experience, ideally with a background in management consulting or a similar professional services environment.
  • Excellent stakeholder management skills.
  • Good organization and project management skills across multiple tasks or workstreams.
  • Excellent written, verbal, and interpersonal communication skills.
  • High EQ.
  • A genuine interest in technology and how it can make work more efficient.
  • Comfort working in a dynamic, fast-paced environment where processes are evolving.
  • A data-informed approach, focused on client success and outcomes.

Nice to have

  • Some experience with change management or adoption programs
  • Experience within SaaS, Legal Tech, or professional services environments.
  • Exposure to legal, compliance, or other regulated industries.

Benefits

  • Global collaboration: Work alongside teams and clients both locally and internationally.
  • Competitive compensation: Comprehensive salary, benefits, and tools for success.
  • Meaningful work: Your efforts will help legal teams transform how they work with AI.
  • In-person environment: Offices designed for innovation and building together.
  • Thoughtfully designed benefits package.

About the company

Legora is an AI-native workspace for legal professionals. They work with legal teams to automate workflows and analyze documents.