Customer Trust Specialist

The role

The Customer Trust Specialist manages security, privacy, and compliance inquiries for legal teams. This person will own security questionnaires, manage the trust portal, and translate security and AI-governance posture for customers.

What you will do

• Own customer trust requests end-to-end including security questionnaires and RFPs
• Answer AI-trust questions regarding training-data, model-providers, and data residency
• Translate security, privacy, and AI-governance posture for customer stakeholders
• Develop expertise in the platform, security controls, and AI supply chain
• Run the trust portal and evidence repository
• Review security and contractual terms including DPAs and security addenda
• Build the response library and automate questionnaire responses
• Drive improvements and monitor recurring questions or objections
• Support customer audits and security reviews
• Build processes, workflows, and standards for Customer Trust

Required qualifications

• 3–5+ years in customer trust, security GRC, security assurance, third-party risk, or a closely related customer-facing security or compliance role
• Experience owning complex, high-stakes B2B relationships with security, procurement, and legal stakeholders
• Ability to translate technical security and AI-governance controls into customer-ready answers
• Customer-obsessed, organized, and detail-oriented under deadline pressure
• Technically curious and comfortable learning new software, security concepts, and AI and compliance frameworks quickly
• Enjoys being in the office 5 days a week

Nice to have

• Familiarity with SOC 2, ISO 27001, GDPR, and NIST, plus DPAs and subprocessor management
• Exposure to AI governance and assurance: EU AI Act, ISO/IEC 42001, NIST AI RMF, model-training and data-retention questions, and AI-subprocessor disclosure
• Certifications such as CISA, CISM, CISSP, or ISO 27001 Lead Implementer / Lead Auditor
• Experience with trust and GRC tooling such as Vanta, Drata, SafeBase, OneTrust, Conveyor, or Loopio
• A working understanding of cloud security and data-handling fundamentals, access, encryption, and data residency
• Background in SaaS, AI, or legal tech environments

Benefits

• Medical, Dental & Vision
• Multiple medical plan options via Aetna and Kaiser Permanente
• HSA or Healthcare FSA
• Dental plans via Metalee
• Vision plans via Vision Care
• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents
• Pre-tax commuter benefits
• Life Insurance + STD/LTD
• 401(K) with generous company match

About the company

Legora is an AI-native workspace for legal professionals. The company works with legal teams to analyze documents and power end-to-end workflows.