Legora

Engagement Manager - Mid-Market Corporates

London. Posted 2 months ago

The role

You will own adoption and long-term success for a portfolio of 15–20 mid-market corporate accounts. You will design tailored adoption playbooks and deliver change programmes to transform how in-house legal teams work using Legora.

What you will do

  • Lead post-sale customer experience including onboarding, adoption and long-term value realisation
  • Design tailored client adoption playbooks including stakeholder maps and target outcomes
  • Execute initiatives from initial rollout to enterprise-wide scaled adoption
  • Run multiple programmes in parallel across the portfolio
  • Act as a strategic adviser to in-house legal teams
  • Drive sustained value through success plans, enablement, training and value reviews
  • Orchestrate engagement from cross-functional teams including Product, Engineering and Marketing
  • Partner with GTM on commercial moments and expansion opportunities
  • Translate customer feedback into action for Product and Engineering teams
  • Build reusable playbooks, templates and enablement material

Required qualifications

  • Minimum of 5 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical
  • Strong project management skillset
  • Consulting or transformation background with a track record of designing and delivering change-management programmes inside complex organisations
  • Experience building tailored, client-level transformation roadmaps and adoption plans
  • Track record of driving adoption, retention and satisfaction with corporate clients and senior stakeholders
  • Experience working with legal, compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast
  • Excellent communication skills
  • High EQ
  • Fluency with metrics and driven by data

Nice to have

  • Experience overseeing complex rollouts and adoption programmes at corporates

About the company

Legora is an AI-native workspace for legal professionals that aims to redefine how legal work gets done. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.