Customer Support Coach

The role

This person will teach core issue resolution, troubleshooting, and technical support skills to clients. They will also provide career guidance including resume review, interview prep, and salary negotiation.

What you will do

• Teach core issue resolution, troubleshooting, and technical support skills
• Help clients strengthen customer satisfaction and customer feedback analysis practices
• Guide clients on applying AI fundamentals and AI automation to support work
• Offer resume review, LinkedIn review, and cover letter guidance
• Provide interview prep, networking strategy, salary negotiation, and promotion strategy
• Host sessions virtually

Required qualifications

• Hands-on experience in customer support as a support specialist, technical support engineer, or industry professional
• Strong track record of resolving issues and keeping customers satisfied
• Clear, structured approach to coaching clients through technical and career growth

Benefits

• The chance to join a world-class team helping people achieve their career and educational dreams
• Work in a collaborative, high-energy environment
• Operate in a fast-paced, AI-native environment

About the company

Leland connects people with experts, programs, and communities to land jobs, get into school, or upskill. Since 2021, they have helped tens of thousands of people and raised $19M from investors.