Customer Success Coach

The role

The Customer Success Coach works with clients to grow within customer success roles. You will teach core strategy, onboarding, and relationship management skills while guiding clients on AI tools and career growth.

What you will do

• Teach core customer success strategy, customer onboarding, and customer relationship management skills
• Help clients strengthen customer retention, customer satisfaction, and customer feedback analysis practices
• Guide clients on applying emerging tools like AI fundamentals and AI automation
• Offer resume review, LinkedIn review, and cover letter guidance
• Provide interview prep, networking strategy, salary negotiation, and promotion strategy
• Host sessions virtually
• Partner with the team to deliver a high-quality, supportive experience

Required qualifications

• Hands-on experience in customer success as a customer success manager, account manager, or industry professional
• Strong track record of driving customer outcomes and retention
• Clear, structured approach to coaching clients through both technical and career growth

Benefits

• The chance to join a world-class team helping people achieve their career and educational dreams
• Work in a collaborative, high-energy environment
• Operate in a fast-paced, AI-native environment

About the company

Leland connects people with experts, programs, and communities to land jobs, get into school, or upskill. Since 2021, they have helped tens of thousands of people and raised $19M from investors.