CLX Squad Lead, EU

The role

You will oversee experienced CLX advocates managing claims for European customers. You will guide, mentor, and manage the team while working to improve the claims experience.

What you will do

• Manage the day-to-day operations for our Dutch claims team
• Train and coach the claims experience advocates on your team
• Delight our customers with seamless claims while outperforming on our KPIs
• Report on industry and company trends and other data-driven insights to both internal and external stakeholders
• Be the main point of contact for all Dutch claims related enquiries

Required qualifications

• Minimum of 3+ years of claims-handling experience
• 5+ years in a leadership role growing, managing, and coaching a claims team
• Proficiency in Dutch and English
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Empathetic, patient, and positive approach to your work

Nice to have

• enthusiastic about learning and adapting to the exciting world of AI

About the company

Lemonade is building the future of insurance with AI at the center.