CLX Property Advocate, UK

The role

You will own property claims from first report to resolution. You will handle claims via email, phone, and chat while investigating and settling them independently.

What you will do

• Handle property claims end to end across email, phone, and chat
• Investigate and settle claims independently
• Own complex and sensitive claims
• Prioritize daily caseload
• Partner with fellow advocates to flag edge cases
• Spot patterns in recurring claim types and share them with the team
• Keep tone warm and human in every conversation

Required qualifications

• Hands-on experience handling complex and large claims
• Working knowledge of UK consumer insurance rules, including the fair treatment of customers
• Strong written and spoken English
• Customer-first mindset
• Empathy and patience
• Comfort in a fast-paced environment
• Curiosity about how AI tools can sharpen work
• Ability to work in a remote environment

Nice to have

• CII qualification
• complex building claims experience
• time at a digital-first insurer

About the company

Lemonade is building the future of insurance with AI at the center.