Director of Business Technology & AI Ops

The role

You will identify high-impact opportunities and lead the delivery of scalable solutions to turn AI into real results for business teams. You will shape business technology direction and work across business teams, IT, and Product & Engineering.

What you will do

• Partner with Customer Operations and Revenue leaders to shape a technology roadmap.
• Lead the redesign of workflows through AI agents, automation, and software.
• Work across business teams, IT, and Product & Engineering to align on approach and ownership.
• Lead the business technology and AI initiative portfolio.
• Prioritize opportunities, track investments and ROI, and drive adoption.
• Shape the evolution of platforms such as Zendesk, Talkdesk, Twilio, and Revenue applications.
• Build and lead a strong team.

Required qualifications

• 7+ years leading business transformation, technology strategy, or complex cross-functional initiatives.
• Sharp business instincts and structured problem-solving.
• Hands-on understanding of AI, including large language models, agents, and automation.
• Technical fluency across APIs, integrations, data, and enterprise platforms.
• A track record of taking initiatives from idea to adoption and measurable results.
• Executive-level communication and stakeholder skills.

About the company

Lemonade is building the future of insurance with AI at the center.