CLX Property Advocate, NL

The role

You will own the full claims journey from first report to resolution for Dutch customers. You will handle complex and sensitive claims using judgment, empathy, and experience.

What you will do

• Take ownership of complex and sensitive claims that fall outside automated handling
• Handle claims end to end across email, phone, and app
• Investigate and settle claims independently
• Organize and prioritize daily caseload
• Partner with Claims Advocates and Squad Leader to flag edge cases
• Spot patterns in recurring claim types to drive smarter processes
• Keep customer interactions aligned with Lemonade's tone

Required qualifications

• Min. 3+ years of hands-on claims-handling experience
• Fluency in Dutch and English
• Customer-first mindset
• Comfort working in a fast-paced environment where priorities shift
• Empathy and patience
• Genuine curiosity about AI tools
• Ready to work in an office environment most days of the week

Nice to have

• Wft Basis
• Wft Schade

About the company

Lemonade is building the future of insurance with AI at the center.