FinTech Operations Graduate (Customer Support)

The role

You will join the UK Customer Operations team as a front-line agent. You will support customers across personal loans, credit cards, and car finance by resolving queries and providing financial support.

What you will do

• Resolving general customer service and financial support queries across loans, cards, or car finance
• Owning enquiries from first contact to resolution or escalation
• Supporting customers in financial difficulty or vulnerable situations
• Building rapport and trust while keeping conversations compliant
• Meeting targets for customer satisfaction, quality, and compliance
• Using AI and digital tools to resolve queries
• Feeding back process gaps and recurring issues to relevant teams
• Keeping up with product, system, and process changes

Required qualifications

• Clear, empathetic communication, both spoken and written
• Ability to learn quickly and act on coaching
• Good organisation and ability to manage several tasks
• Sound judgement
• Comfort with digital tools and AI-driven platforms
• Availability to work from Chatham office three days a week
• Availability to work two weekends a month

Nice to have

• Experience in a contact centre or another customer-facing role, particularly in financial services
• A habit of spotting where a process could work better and suggesting how

Benefits

• 25 days of holiday, increasing to 26 or 27 days based on tenure
• Company Equity
• Comprehensive private medical and dental insurance from day one
• Up to £4,000 annual performance bonus
• Employee discounts via Reward Gateway
• Recognition programme
• Team budgets for awards
• Socials and Summer Day Event
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen and complimentary lunches on in-office days at select locations
• Cycle-to-work and electric vehicle salary sacrifice schemes in select locations

Before you apply

• Talent Screening Call and Mock CRM/Email Exercise
• Onsite Interview at Chatham office

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is a UK unicorn with a team of over 800 people.