IT Support Lead

The role

You will lead and support the IT team, overseeing day-to-day operations and workload distribution. You will set strategic direction for IT and act as an escalation point for complex technical issues while performing hands-on technical work and automation.

What you will do

• Support the Head of IT to Lead and support the IT team
• Oversee day-to-day operations, workload distribution, and performance
• Set strategic direction for IT
• Act as an escalation point for complex technical issues
• Ensure consistent, compliant support for Windows, MacOS, and Linux platforms, mobile devices and office equipment
• Develop and implement IT standards, knowledge base articles, and training resources
• Drive continuous improvement of IT workflows through automation and process optimisation
• Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations
• Collaborate with IT, Security, and Engineering counterparts
• Select, configure, and manage ITSM/ticketing systems

Required qualifications

• Minimum of 5+ years in IT Support/IT Systems/Service Desk environments
• Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
• Experience in leading teams
• Proven coaching abilities
• Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations
• Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals
• Strong communication and stakeholder management skills
• Understanding of security protocols and strategies for threat mitigation
• Willingness to travel to office locations in Kent and London as needed

Nice to have

• Familiarity with scripting languages (e.g. Bash, PowerShell)
• Knowledge of cloud platforms such as AWS and Google Cloud
• Direct experience scaling IT functions in high-growth tech environments
• Industry experience in fintech or financial services
• Experience with network management and troubleshooting

Benefits

• Flexible working
• Socials & connection
• Private health cover
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen
• Complimentary lunches prepared by in-house chefs on in-office days at select locations
• Cycle-to-work scheme
• Electric vehicle salary sacrifice schemes

Before you apply

• Phone call with one of the team
• Technical Interview
• Team Interview
• Meet the team you will work with daily
• Culture Interview

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is one of the UK's fastest-growing tech companies and a unicorn.