Senior IT Support Engineer

The role

The Senior IT Support Engineer will develop and automate in-house IT systems and troubleshoot the office IT environment. This role involves providing global IT support and managing day-to-day IT requests for over 900 people.

What you will do

• Be the first point of contact for office staff with IT issues
• Support IT BAU tasks including ticketing, troubleshooting, and maintenance
• Manage repairs and disposal of tech equipment
• Provide direct support for Windows and MacOS
• Onboard new joiners across multiple geographic locations
• Maintain and troubleshoot video conferencing equipment, network, and other IT peripherals
• Develop and implement system scripting tasks to streamline processes
• Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling
• Provide global IT support including a share of the on-call rota

Required qualifications

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji
• Experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk
• Familiarity with Identity Provider (IDP) platforms such as Okta
• Knowledge of Group Policy Objects (GPO)
• Hands-on experience running Okta and VPN / secure remote access as code
• Natural problem solver with a high level of attention to detail
• Excellent verbal and written communication
• Self-starter who takes full ownership of tasks and projects
• Willingness to visit office locations in Kent and London as required

Nice to have

• Understanding of cybersecurity concepts and best practices
• Scripting knowledge and/or experience (Bash or PowerShell)
• Industry-specific background knowledge, particularly in sectors like finance
• Experienced in network management and troubleshooting
• Experience / understanding security protocols and threat mitigation strategies

Benefits

• Flexible working
• Socials and connection opportunities
• Private health cover
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen
• Complimentary lunches on in-office days at select locations
• Cycle-to-work schemes
• Electric vehicle salary sacrifice schemes in select locations

Before you apply

• 15 minute online cognitive assessment
• Phone call with Talent Team
• Onsite or Video Interview
• Technical Interview
• Meet the team and senior tech leadership

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is a UK unicorn with a team of over 800 people.