Customer Service Specialist (US)

The role

You will interact with customers via phone, email, and chat to resolve issues and answer questions. You will also coordinate with internal teams and external partners to support the US Cards program.

What you will do

• Interacting directly with customers via phone, email, and chat
• Ensuring customer demand is met for query resolution
• Coordinating across internal teams and external partners
• Ensuring customers achieve first-contact resolution
• Escalating risks that may negatively impact customer outcomes
• Identifying and recording customer dissatisfaction
• Meeting defined individual and team performance targets

Required qualifications

• At least 2 years in any industry in a customer-facing role
• Excellent written and verbal communication skills
• Active listening and rapport-building abilities
• Comfortable with technology and quick to learn new software
• Open to feedback and adaptable to change

Nice to have

• Spanish Speaking
• Previous experience in financial services or consumer lending environments
• Familiarity with US-based work environments and customer expectations

Benefits

• 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed)
• Flexible working
• Socials & connection
• Private health cover
• Retirement savings plans
• Employee referral programme
• Office meals & snacks
• Cycle-to-work and electric vehicle salary sacrifice schemes

Before you apply

• Training will be 4-6 weeks long and held in our London office

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is one of the UK's fastest-growing tech companies and a unicorn.