Graduate Customer Care Advisor (Kent)

The role

You will support customers across personal loans, credit cards, and car finance by resolving service and financial queries. You will own enquiries from first contact to resolution and provide feedback to improve automated tools and AI-driven journeys.

What you will do

• Resolving general customer service and financial support queries across loans, cards or car finance
• Owning each enquiry from first contact to resolution or escalating it
• Supporting customers in financial difficulty or in vulnerable situations
• Building rapport and trust while keeping conversations on track and compliant
• Meeting targets for customer satisfaction, quality and compliance
• Using AI and digital tools to resolve queries
• Feeding back blockers, process gaps and recurring issues to relevant teams
• Keeping up with product, system and process changes

Required qualifications

• Clear, empathetic communication, both spoken and written
• Ability to learn quickly, pick up new products and procedures, and act on coaching
• Good organisation to manage several tasks and follow a structured process
• Sound judgement
• Willingness to speak up when a customer isn't getting a good outcome
• Comfort with digital tools and picking up new technology, including AI-driven platforms
• Availability to work from Chatham office three days a week and two weekends a month

Nice to have

• Experience in a contact centre or another customer-facing role, particularly in financial services
• A habit of spotting where a process could work better and suggesting how

Benefits

• 25 days of holiday, increasing to 26 or 27 days based on tenure
• Company Equity
• Comprehensive private medical and dental insurance from day one
• Up to £4,000 annual performance bonus
• Employee discounts via Reward Gateway
• Recognition programme
• Team budgets for awards
• Socials and Summer Day Event
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen and complimentary lunches on in-office days at select locations
• Cycle-to-work and electric vehicle salary sacrifice schemes in select locations

Before you apply

• Talent Screening Call and Mock CRM/Email Exercise
• Onsite Interview & Role Preview

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is one of the UK's fastest-growing tech companies and a unicorn.