Graduate Customer Operations Agent (UK)

The role

You will join the UK Customer Operations team to support customers across personal loans, credit cards, and car finance. You will resolve service and financial support queries using digital tools and provide feedback to improve automated systems.

What you will do

• Resolving general customer service and financial support queries across multiple channels
• Owning each enquiry from first contact to resolution or escalation
• Supporting customers in financial difficulty or vulnerable situations
• Building rapport and trust while keeping conversations compliant
• Meeting targets for customer satisfaction, quality, and compliance
• Using AI and digital tools to resolve queries
• Feeding back process gaps and recurring issues to relevant teams
• Keeping up with product, system, and process changes

Required qualifications

• Clear, empathetic communication, both spoken and written
• Ability to learn quickly and act on coaching
• Good organisation and ability to manage several tasks
• Sound judgement
• Comfort with digital tools and AI-driven platforms
• Availability to work from Chatham office three days a week
• Availability to work two weekends a month

Nice to have

• Experience in a contact centre or another customer-facing role, particularly in financial services
• A habit of spotting where a process could work better and suggesting how

Benefits

• 25 days of holiday, increasing to 26 or 27 days based on loyalty
• Company Equity
• Comprehensive private medical and dental insurance from day one
• Up to £4,000 annual performance bonus
• Employee discounts via Reward Gateway
• Recognition programme
• Team budgets for awards
• Socials and Summer Day Event
• Retirement savings plans
• Employee referral programme
• Fully stocked kitchen and complimentary lunches on in-office days at select locations
• Cycle-to-work and electric vehicle salary sacrifice schemes

Before you apply

• Talent Screening Call and Mock CRM/Email Exercise
• Onsite Interview & Role Preview

About the company

Lendable is a fintech company and one of the UK's unicorns. They build technology for loans, credit cards, and car finance.