Senior Product Manager (CRM & Growth)

The role

You will own the roadmap and outcomes for CRM and lifecycle products including onboarding, engagement, retention, and reactivation. You will manage technical decisions, run experimentation programs, and make commercial trade-offs between growth and customer experience.

What you will do

• Owning the roadmap and outcomes for CRM and lifecycle product
• Prioritising a pipeline of competing opportunities across CRM, growth, deliverability and platform work
• Taking products and channel improvements from problem definition through to launch and iteration
• Defining metrics and making commercial trade-offs between growth, retention, cost and customer experience
• Running an experimentation programme using SQL and A/B tests
• Treating email deliverability and messaging reliability as product concerns
• Shaping requirements with Engineering, Design, Marketing, Risk and Compliance
• Holding a high bar for customer content and design

Required qualifications

• 5+ years in product management
• Substantial experience in CRM, lifecycle, messaging or growth for a consumer product at meaningful scale
• Strong product management fundamentals
• Excellent prioritisation skills
• Track record of owning measurable outcomes in engagement, retention or revenue
• Strong SQL and analytical skills
• Experience designing and interpreting A/B tests
• Technical depth to work with engineers on messaging infrastructure, deliverability and platform integrations

Nice to have

• Experience in financial services or another regulated industry
• Experience launching a new channel or capability end to end, such as push notifications across mobile and web
• Experience building experimentation or measurement tooling
• Experience mentoring other product managers or CRM specialists

Benefits

• Flexible working
• Socials and connection events
• Private health cover
• Retirement savings plans
• Employee referral programme
• Office meals and snacks
• Complimentary lunches on in-office days at select locations
• Cycle-to-work scheme
• Electric vehicle salary sacrifice schemes

Before you apply

• Quick chat with Talent team
• 15-minute cognitive assessment
• Practical exercise or case study interview
• Culture-add interview
• Final round in person at the office

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is a UK unicorn with a team of over 800 people.