Recoveries Agent (Autolend)

The role

The Recoveries Agent will complete administrative activities to meet the needs of customers, third party suppliers, and internal business units. This role involves coordinating vehicle retrieval and managing communications with debt collection agencies, recovery agents, and auction houses.

What you will do

• Respond to inbound customer and third party supplier communications.
• Initiate outbound communications to recovery agents and third party suppliers.
• Evaluate customers financial circumstances to determine ability to repay arrears.
• Follow company policies and legal regulations regarding financial support practices.
• Review potential accounts for placement with third party suppliers and instruct suppliers.
• Issue Statutory Notices to customers including Notices of Default and Termination.
• Deal with accounts where the vehicle has been seized and impounded.
• Complete administrative tasks for internal and external supplier processes.
• Ensure customers are treated fairly in line with Consumer Duty.
• Support the wider team and take the lead in the Recoveries and Litigation Managers absence.

Required qualifications

• Experience taking ownership for managing processes and speaking to external parties.
• Good understanding of procedures, systems and processes within the department.
• Logical and common sense approach to evaluate situations.
• Strong prioritisation skills.
• Ability to organise and work independently.
• Resilient and calm approach when faced with difficult situations.
• Takes responsibility and demonstrates accountability.
• Able to adapt written and verbal communication to an individual's needs.
• Be a team player, flexible and able to work on your own initiative.
• Strong interpersonal skills.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.

Nice to have

• Previous recoveries experience in motor finance

Benefits

• Flexible working
• Socials and connection opportunities
• Private health cover
• Retirement savings plans
• Employee referral programme
• Office meals and snacks
• Cycle-to-work scheme
• Electric vehicle salary sacrifice schemes

Before you apply

• 30 minute call with a member of the Talent team
• A Take Home Task
• Interviews with the Recoveries & Litigation Manager and other key stakeholders

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is one of the UK's fastest-growing tech companies and has rebuilt consumer finance products including loans, credit cards and car finance.