Operations Investigations Graduate

The role

You will investigate and resolve customer complaints regarding loans, cards, and auto-finance products. You will manage a caseload, communicate with customers, and provide feedback to product teams to improve processes.

What you will do

• Investigating and resolving complaints about loans, cards and auto-finance products
• Self-managing a varied and increasingly complex caseload
• Communicating with complainants in writing and by phone
• Writing professional final response letters
• Following complaint handling standards and keeping clear records
• Working to resolve complaints without the customer needing to refer to FOS
• Feeding back to frontline and product teams on product and process improvements
• Keeping knowledge of Lendable's products current
• Turning hand to other areas of operational need as the business requires

Required qualifications

• Educated to degree level
• Exceptional written communication
• An aptitude for investigation, analysis, problem-solving and dispute resolution
• Strong organisation and self-management
• Sound judgment and a sound moral compass
• Resilience and adaptability in a fast-paced, changing environment
• A willingness to learn FCA regulation and the DISP complaint handling rules and guidance

Benefits

• Flexible working
• Socials and connection opportunities
• Private health cover
• Retirement savings plans
• Employee referral programme
• Complimentary lunches on in-office days at select locations
• Cycle-to-work scheme
• Electric vehicle salary sacrifice schemes

Before you apply

• 15 minute cognitive assessment
• Phone call with Talent team
• Onsite assessment centre
• Final stage interview with Complaints Management team

About the company

Lendable is a fintech company building technology to help people get credit and save money. It is a UK unicorn with a team of over 800 people.